TUI fly delay claim (BE & NL)

This form is only for flights with TUI fly (Belgium & Netherlands).
Did you fly with another airline? Then submit your claim on that airline’s website.
All (BE & NL) TUI fly flight numbers start with ‘OR’ or ‘TB’, followed (without a space) by 3 or 4 digits. 
If there are children on your booking, please add them to your claim.
This does not apply to children traveling without a seat; they are not entitled to compensation in case of a delay.
Please note, if your flight was delayed, wait at least 72 hours before submitting your claim.
Claims submitted within 72 hours cannot be processed, unfortunately.
You must have personally participated in the trip or have authorization from the client for whom you are submitting the claim.
Through this form, you can only submit claims for delayed flights with a flight date starting from 01/03/2025.

Your Flight number starts with ‘OR’ or ‘TB’, followed (without a space) by 3 or 4 digits.
In case of an incorrect flight number, the request may not be processed.

The entered phone number needs to start with '+' followed by 11 digits, including the country code (ex:+31699999999, or +32499999999). 
In case of an incorrect phone number, the request may not be processed correctly.

Add passenger(s) to this claim

Use the section below to submit a claim for other passenger(s) on your booking.
If there are children on your booking, include them in your claim as well.
A child under 2 years old (without a seat) is not entitled to compensation in case of a delayed flight.
If a separate seat has been booked for the child, please contact our Customer Services.
Through this form, you can submit a claim for up to 9 passengers (including yourself).
 

Note! By checking the box to add another passenger’s details, you confirm that you
have permission from that passenger to submit a claim on their behalf and that the information is correct.