Mobility - Wheelchair form

This form is intended only for passengers who have a booking with TUI Belgium

Requests submitted within 72 hours prior to departure are processed with urgency but cannot always be guaranteed.
If multiple passengers on your booking bring their own wheelchair, each passenger will need to complete this form individually.

We need the information below in order to arrange the requested assistance at the airport and adapted transfer if required.
Complete this form carefully, so we can prepare for your trip.

We need the information below in order to arrange the request.
Complete this form carefully, so we can prepare for your trip.

Additional information

Taal

Are you a holidaymaker or a travel agent? *

Holidaymaker

Travel agent

What's your name? *

Licence number? *

What did you book? *

Package holiday

Hotel only

Flight only

Personal information

Booking reference *

First name and last name of passenger with reduced mobility *

Date of entry *

Email address *

Airline *

Departure date *

dagen voor vertrek

Which type of assistance did you book? *

You are not able to walk long distances, but you are able to climb stairs and to walk the distance between your seat in the aircraft and the door

You are not able to walk long distances and climb stairs, but you are able to walk the distance between your seat in the aircraft and the door

You are wheelchair-dependent, you are unable to walk on your own and you need assistance to get to your seat in the aircraft

You already requested airport guidance when you made your booking. You have also received confirmation of this. If you are not bringing a wheelchair with you, then there is no need to fill out this form and you can simply ignore it.
If you wish to make adjustments to your accommodation, you may continue to complete the form.
Are you bringing a wheelchair? This is always on request. Please check the "I will bring my own wheelchair or mobility scooter" box again and complete the form so we can process the request.

You already requested airport guidance when you made your booking. You have also received confirmation of this. If you are not bringing a wheelchair with you, then there is no need to fill out this form and you can simply ignore it.
Are you bringing a wheelchair? This is always on request. Please check the "I will bring my own wheelchair or mobility scooter" box again and complete the form so we can process the request.

For anyone entirely dependent on a wheelchair, you can only complete this form if you bring your own wheelchair.
Please check the "I will bring my own wheelchair or mobility scooter" box again and complete the form so we can process the request.

Use this form to request assistance and/or an adapted room when bringing a wheelchair. This is always on request.
Please check the "I will bring my own wheelchair or mobility scooter" box again and complete the form so we can process the request.

Do you need an assistant at the airport? *

Yes

The cabin crew of Tui Fly is not competent to lift and carry passengers. The same is valid for administrating medicine or injections.
In case you need help with these you will need to travel with an assisting person. This person will also need a valid flight ticket.

I am aware of and agree that the cabin crew cannot assist me.
*

Do you carry a walker? *

Yes

A walker can travel free of charge and does not need to be registered in advance.
You can take the walker until the gate, after which it will be transported in the baggage hold.

I will bring my own wheelchair or mobility scooter.

Information concerning the wheelchair

ATTENTION! TUI Fly does not accept electrical wheelchairs that are taller than 86cm in collapsible position.
In the event of an aircraft swap, we cannot guarantee that your electrical wheelchair will be accepted by the other carrier. Every airline company has their own regulations.

Type of wheelchair: *

Is your wheelchair foldable? *

Yes

Dimensions of foldable (electric) wheelchair (in cm)

Length *

Width *

Height *

Weight (kg) *

Dimensions of (electric) wheelchair when unfolded

Length *

Width *

Height *

Weight (kg) *

Dimensions of non-foldable (electric) wheelchair (in cm)

Length *

Width *

Height *

Weight (kg) *

Dimensions electric drive (in cm)

Length *

Width *

Height *

Weight (kg) *

Brand and model of the electric wheelchair / electric drive:

What type of battery? *

Lithium

Dry battery

What type of dry battery? *

What type of dry battery matches the wheelchair? *

How much does the battery weigh? (in kg) *

How many internal batteries are there? *

It is possible to disconnect the battery from the wheelchair? *

Yes

What's the battery's capacity?
(Wh - Ah x V)

Watt-hour (Wh) *

Ampere (Ah): *

Volt (V) *

Are you bringing spare battery's with you? *

Yes

How many spare batteries are there? *

Do you want to add another wheelchair to your booking? *

Yes

If you need to carry another wheelchair, please fill in a new form. Click here to open a new form.

At the airport

The handler at the airport takes care of the assistance. Assistance is provided from the check-in desk to the gate and/or the baggage carousel upon arrival at your destination.
For operational reasons, assistance is only provided for the passenger with reduced mobility. It's not possible to request a caddy at the airport.

At certain airports, a loaner wheelchair is used until you can use your own wheelchair again.

Transfer

Please tick what is applicable *

I have a foldable wheelchair, I am not travelling alone and I can get on and off the transfer bus independently or with the help of my fellow travelers

I would like to request the cost of a full custom transfer

I have booked a taxi (only for air travel with accommodation) and want to know whether all luggage, the wheelchair and all fellow passengers fit in the taxi

I do not use the transfers through TUI, arranged a transfer myself and agree that TUI will not arrange a transfer for me.

Please mark all the fields that apply

I would like to know the cost of a fully customized transfer.

I am not using the transfers organized by TUI, have arranged a transfer myself and agree that TUI will not arrange a transfer for me.

Are you taking a (collapsible) electric wheelchair with you on your trip? Unfortunately, that is not possible on our regular transfers. You will be informed by us about the availability and cost of an adapted transfer.

Accomodation

Does your accommodation need to be adapted any way?

Yes

Preferred accommodation type
*

Room with shower (no further adjustments necessary)

Room accessible by lift or ground floor (no further adjustments necessary)

Fully adapted wheelchair-accessible room

Desired adjustments

A fully adapted wheelchair room is always upon request and subject to availability. There may also be an additional charge or you may need to book another room type.
We will inform you of all details via e-mail.

Does this form concern an amendment to a previously completed form? *

Yes

The form is fully and correctly completed *

You can read in our privacy policy how we carefully handle your personal data: Privacybeleid BE

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Mobility - Wheelchair form

This form is intended only for passengers who have a booking with TUI Belgium

Requests submitted within 72 hours prior to departure are processed with urgency but cannot always be guaranteed. If multiple passengers on your booking bring their own wheelchair, each passenger will need to complete this form individually.

We need the information below in order to arrange the requested assistance at the airport and adapted transfer if required. Complete this form carefully, so we can prepare for your trip.

We need the information below in order to arrange the request. Complete this form carefully, so we can prepare for your trip.

Requests submitted within 72 hours prior to departure are processed with urgency but cannot always be guaranteed.
If multiple passengers on your booking bring their own wheelchair, each passenger will need to complete this form individually.

We need the information below in order to arrange the requested assistance at the airport and adapted transfer if required.
Complete this form carefully, so we can prepare for your trip.

We need the information below in order to arrange the request.
Complete this form carefully, so we can prepare for your trip.